TERMS AND CONDITIONS OF SERVICE

Welcome to Lighthouse Spanish Academy. By enrolling in our courses, using our website, or engaging in our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

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1. Introduction

Lighthouse Spanish Academy offers a range of language teaching services designed to meet the needs of our students. By using our services, you agree to these Terms and Conditions.

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2. Our Services

2.1. Lighthouse Spanish Academy offers language teaching services at locations convenient for both the tutor and the student. This may include a reserved venue for private lessons and Spanish Clubs, a public place, online sessions, or company premises for corporate training.

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3. Our Obligations and Rights

3.1. Once the student has pre-paid for any lessons, Lighthouse Spanish Academy is committed to providing the contracted service.

3.2. Lighthouse Spanish Academy reserves the right to accept, limit, or decline requests for the services offered.

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4. Rights of the Student

4.1. The student has the right to propose where and when the lessons might take place, although this agreement must involve a consensus with the organization and tutor.

4.2. The student can choose the pedagogical model that best suits their interests and has the freedom to select or structure the academic content of their lessons.

4.3. The student has the right to cancel or reschedule any private or online lesson, within the conditions of clause 10.

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5. Private Lessons

5.1. The time and date of the lessons should be agreed upon mutually and should be within the following time frames: Monday to Friday, between 8 am and 9 pm.

5.2. Private lessons can be held on a bank holiday upon prior agreement between the organization, tutor, and student.

5.3. The tutor may upload supplementary materials to an online folder or bring photocopied materials for each lesson. No further study materials are required unless additional resources (e.g., coursebooks) are suggested. The purchase of these resources is at the student’s discretion and risk.

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6. Spanish Clubs and Workshops

6.A) Spanish Clubs Oros (3-11 years old)

6.a.1. A minimum of four students is required for each Spanish Club to take place. The maximum class size is ten students.

6.a.2. Lighthouse Spanish Academy cannot guarantee that Clubs with fewer than four students will run.

6.a.3. Lighthouse Spanish Academy reserves the right to cancel any Club with fewer than four enrolled students. In such cases, students will be notified and may choose between a full refund or placement in the next available Club.

6.a.4. If a student is unable to attend a session, it cannot be rescheduled.

6.a.5. Spanish Clubs/workshops will not be held on bank holidays. The lesson will be offered the following week, skipping the week of the bank holiday.

6.B) Spanish Clubs Bastos (11-17 years old)

6.b.1. A minimum of three students is required for each Spanish Club to take place. The maximum class size is six students.

6.b.2. Lighthouse Spanish Academy cannot guarantee that Clubs with fewer than three students will run.

6.b.3. Lighthouse Spanish Academy reserves the right to cancel any Club with fewer than three enrolled students. In such cases, students will be notified and may choose between a full refund or placement in the next available Club.

6.b.4. If a student is unable to attend a session, it cannot be rescheduled.

6.b.5. Spanish Clubs/workshops will not be held on bank holidays. The lesson will be offered the following week, skipping the week of the bank holiday.

6.C) Spanish Clubs Copas (Adult Learners)

6.c.1. The Spanish Club Copas offers a membership period of one or ten-twelve weeks.

6.c.2. All pack memberships end on the last day of the term. If a student is unable to attend a session, it cannot be rescheduled or transferred to the following term.

6.c.3. A minimum of three students is required for each Spanish Club to take place. The maximum class size is six students.

6.c.4. Lighthouse Spanish Academy cannot guarantee that Clubs with fewer than three students will run.

6.c.5. Lighthouse Spanish Academy reserves the right to cancel any Club with fewer than three enrolled students. In such cases, students will be notified and may choose between a full refund or placement in the next available Club.

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7. Prices and Payments

7.1. For current prices, please refer to info@lighthousespanish.com.

7.2. Prices may be modified without prior notice; however, such modifications will not apply to lessons already purchased.

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8. General Conditions and Method of Payment

8.1. Payment for lessons must be made at least 24 hours in advance via bank transfer (bank details provided in the invoice proposal).

8.2. Cash or cheque payments are not accepted unless agreed upon in writing with Lighthouse Spanish Academy.

8.3. No lesson is confirmed until payment has been received.

8.4. Lighthouse Spanish Academy is not responsible for any problems or errors made in the bank transfer by the student.

8.5. If the student experiences any issues with payment or misuse of data by their banking entity, Lighthouse Spanish Academy will not be held responsible.

8.6. Once payment has been made and the service acquired, Lighthouse Spanish Academy cannot issue any refunds (total or partial).

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9. Online Booking and Payment Process

9.1. Contact Form Submission: Interested clients are invited to complete a pre-registration contact form available on our website. This form allows clients to specify their preferred type of Spanish lesson (e.g., individual, group, online, or in-person) and general availability.

9.2. Free Assessment Lesson/Placement Test: Clients are encouraged to schedule a free assessment lesson or placement test. This session serves multiple purposes:

• Introduction: This face-to-face interaction allows the student and tutor to get to know each other.
• Learning Style Identification: The tutor will discuss the student’s learning style, preferences, and goals.
• Level Assessment: The assessment helps ensure the student is placed at the appropriate level.
• Placement Test: For students interested in joining a Spanish Club, this test is crucial for placing them in the appropriate group.

9.3. Invoice Proposal: After matching the student with a course or club, an email will be sent with class details and an invoice proposal outlining costs, payment deadlines, and accepted payment methods.

9.4. Client’s Confirmation: After reviewing the invoice proposal, the student can confirm their acceptance by making the payment as outlined in the proposal.

9.5. Email Confirmation: After payment is processed, the student will receive an email confirming payment and providing details for the first lesson. Regular students will only receive this confirmation for the first class after payment. Subsequent payments can be checked via the online link provided in the invoice proposal.

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10. Cancellation Policy

10.1. General Guidelines

• Late Cancellations: If a student cancels or reschedules a lesson with less than 24 hours’ notice, or fails to attend, the usual lesson fee will be charged.
• Written Notice: Notice of cancellation or rescheduling must be given in writing (email or through the academy’s online platform) more than 24 hours before the lesson. Cancellations via phone or post are not accepted.

10.2. Private Lessons

10.2.1. Single Classes: Students may book single private lessons as needed. To reschedule, students must provide more than 24 hours’ notice.

10.2.2. Monthly Memberships:

• Fixed Schedule: For students enrolled in a monthly membership (four classes per month), a fixed day and time will be established.
• Rescheduling: Lessons can be rescheduled within the same month with at least 24 hours’ notice. Unused lessons will be forfeited.

10.2.3. Continuation of Lessons: Students wishing to continue lessons into the next month must notify the organization or tutor of their preferred dates and times. Payment for the upcoming month’s lessons must be made before the first scheduled class; otherwise, the lesson may not be confirmed.

10.3. Spanish Clubs: If a student misses a club session, it cannot be rescheduled. They may opt to book a private lesson at an additional cost.

10.4. Tutor Unavailability

10.4.1. Alternative Arrangements: If the tutor is unavailable, an alternative lesson time will be offered. If rescheduling within the same month is not possible, the following options are provided:

• Alternative Tutor: The student may choose to have the lesson with another available tutor.
• Membership Adjustment: The missed lesson can be deducted from the next month’s membership invoice.
• Refund: If neither option is suitable, the student will be entitled to a refund for the missed lesson.

10.4.2. Late Arrival: If a student arrives late, the tutor may decide whether to extend the lesson. However, this extension is not guaranteed.

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11. Holidays and Bank Holidays

11.1. Bank Holidays: Lessons are generally not offered on bank holidays. However, private lessons can be held if the student wishes. The student must notify the tutor in advance if they do not want a lesson on a bank holiday.

11.2. Tutor Holidays: Any holidays taken by the tutor will be announced in advance.

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12. Minors and Vulnerable Individuals

12.1. Qualified and Registered Tutors: Lighthouse Spanish Academy ensures all tutors are fully qualified, registered professionals, and have undergone recent and satisfactory DBS checks.

12.2. Supervision of Minors: For students under the age of 18, a responsible adult (other than the tutor) should be present during the lessons. Parents or guardians may choose to leave their child alone with the tutor, but this is at their own discretion and risk.

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13. Photographs and Filming

13.1. Use of Images: Lighthouse Spanish Academy may take photographs or videos of students to share learning experiences and activities. These images may be used in the academy’s prospectus, printed publications, website, or social media.

13.2. Opting Out: If students do not wish for their images or videos to be used in promotional material or on social media, they must notify us via our forms or inform their tutor directly. Lighthouse Spanish Academy cannot take responsibility for other students sharing images on social media.

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14. Website Terms and Conditions

14.1. Entire Agreement

These Terms, including any legal notices and disclaimers contained on this Website, constitute the entire agreement between Lighthouse Spanish Academy and you regarding your use of this Website, superseding all prior agreements and understandings.

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15. Governing Law and Jurisdiction

15.1. Applicable Law

These Terms are governed by and construed in accordance with the laws of England and Wales. You submit to the non-exclusive jurisdiction of the courts located in England and Wales for the resolution of any disputes.

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16. Intellectual Property Rights

16.1. Ownership

Except for content you own and choose to include on this Website, all intellectual property and material on this Website are owned by Lighthouse Spanish Academy and/or its founder, Lucía Balsa Pascual, along with any applicable licensors. You are granted a limited license solely for the purpose of viewing the material on https://lighthousespanish.com.

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17. Prohibited Activities

17.1. Restrictions

You are expressly restricted from the following activities:

• Publishing any Website material in any media.
• Selling, sublicensing, or commercializing any Website material in any way.
• Publicly performing or displaying any Website material.
• Using this Website in any manner that is harmful or could be harmful to the Website or any person or business entity.
• Using this Website in violation of applicable laws and regulations.
• Engaging in any data mining, data harvesting, data extraction, or any other similar activity related to this Website.
• Using this Website to engage in any advertising or marketing activity.

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18. Variation of Terms

18.1. Revisions

Lighthouse Spanish Academy reserves the right to revise these Terms at any time. You are expected to review these terms regularly to ensure your understanding and compliance. The updated date will be reflected at the bottom of this page. By using this Website, you acknowledge your responsibility to stay informed of any changes.